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Something similar happened to me with Toshiba... I had ONE broken key which they said they would fix for free, then turned around and said they wanted 175$. I told them to just mail it back to me and they LOST it, took almost two months to find it, and then wanted me to pay to have them ship it back. That whole company sucks.
Are you sure that they're talking about your laptop? I put a laptop in once (not Dell) & they phoned to tell me that something else was wrong with it. Turned out they got the laptops mixed up some how
That's why I use a mouse. Touch pads suck!
Regardless... That does suck, OP
...and all other laptops are soo ******* superior, they'll never break down or get viruses, or be defected. Dell is the only computer company with the world's worst computers. (sarcasm) Shut up, seriously...
I've had my Dell for years. I've dropped it so many times, fell on it, and have had my dog manage to drag it off a few times. Besides a chewed charger and a few scratches on the outside, I have not had one problem. I'd say for being the worst laptops ever (apperantly), mine's been quite the trooper.
You're right, my dad has a dell, and it still ******* works. "all dell products are shit", my arse!
The new dells do feel plasticky.
Keywords
ouch, ship with fedex?
So many things wrong with Dell. I think I'll add this to my list of reasons.