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If no-one could check it, why not just tell the customer that you weren't allowed to accept it and ask if they had anything smaller?
When that happened to me, I just handed the bill back to the customer and sad "I'm sorry sir, but I can't accept this bill unless a manager checks it or I can be fired, and none of the managers will take five seconds to come verify this. Is there anything else you'd like to pay with?" Customer paid with debit, asked me what managers were working, then called the store owner and reported the managers. The store owner then came in and royally bitched them out. It was -hilarious-. I wasn't going to accept the bill because we -have- to have a manager check high bills. When they count the drawers/safe later, if they find an unaccounted for high bill, people can and have been fired over that.
For the win. This is exactly what should've happened. :)
The managers are probably not even trained to decipher real currency from fake. It's actually everyones responsibillity to make sure they can discern real from fake. It's not a hard thing to do. A lot of people have a tendancy to believe old 100 bills are fake. Or 50s. If you want to go ahead and believe it's fake, take two things into consideration. Micro printing is very difficult to replicate. Well, i'm sure you would understand the pigmentation aspect of it lol
"The managers are probably not even trained to decipher real currency from fake...It's not a hard thing to do." What on Earth are you even talking about? Managers HAVE to know, and as you pointed out, it's not hard to distinguish between the real and the fake. Why are you assuming they wouldn't know? I'm not following this "logic."
YDI for not knowing how to check a counterfeit bill and for not following procedure
But OP did follow procedure, it's not their fault if the managers were too preoccupied to check the bill.
She didn't follow procedure because she didn't wait. If they are busy, she needs to make the customer wait. It's bad business, but then it's the manager's fault. If I had called one manager already, I would have told that manager that the other one said they were too busy, and continued to call managers until I've called them all and then the first one again. Let them fight it out. And if the customer leaves without paying, then it's still not her fault. That's when you call the managers again and tell them the customer left without paying.
No matter what, Not Your Fault
Keywords
That is your managers' faults for not paying attention to you. I hope you didn't get in trouble because of them.
I bet the person that gave you the money was pretty nervous too, in hopes that they wouldn't get caught. FYL.