Geek and Technology: Not so tech savvy

Not so tech savvy

By holliefall - 02/06/2009 08:42 - United States

Today, I called Tech Support because the computer program wouldn't let me open files for my online classes. After an hour, and being walked through the downloading process multiple times. There was a pause and he said, "You're a fucking idiot." and hung up. It still won't work. FML

I agree, your life sucks 51 554

You deserved it 22 754

Winter: Snow and Funny News
Snuggle up and laugh with our winter stories, where snow isn't the only thing sliding around! More…

Previous FML Next FML

Same thing different taste

By Beva - 17/01/2013 05:03 - Sweden - Falköping

Today, due to technical problems, I had to call the company's IT-support as my computer went totally haywire. I explained via phone that I couldn't access anything. The support then tried contacting me by e-mail and got upset with me when I didn't answer. FML

I agree, your life sucks 33 081

You deserved it 2 399

By lord kuntface - 22/08/2013 21:33 - United States - Fort Myers

Today, my computer stopped connecting to the corporate network. I know what the problem is, but our tech support is so clueless that the only thing they do is utter the dreaded words, "Did you try turning it off and back on?" Meanwhile my boss is yelling at me for not getting any work done. FML

I agree, your life sucks 41 631

You deserved it 3 547

By I quit - 19/11/2011 00:48 - United States

Today, MS Word kept crashing with a memory error, so I called tech support. Instead of actually fixing the problem, their tech wasted over an hour of my time defragmenting the hard drive, disabling the anti-virus, and downloading new video card drivers from some shady site, before giving up. FML

I agree, your life sucks 27 194

You deserved it 3 349

Genius

By LOL Tolhurst - 03/09/2024 16:00 - United States - Tucson

Today, I was on the phone with tech support for over an hour, getting increasingly frustrated. After finally fixing the issue, I sarcastically said, "Thanks for nothing, genius," thinking I'd hung up the call. Turns out, I hadn’t. The tech guy coolly replied, "You’re welcome, genius." FML

I agree, your life sucks 57

You deserved it 720

Unionize!

By worksux - 05/01/2011 20:25 - United States

Today, at work, my computer started acting up. I told my boss I could fix it, but he told me to call the IT department instead. Neither the IT technician or his supervisor could figure it out, so I showed them what was wrong and how to fix it. I was promptly fired for wasting 2 hours of company time. FML

I agree, your life sucks 41 135

You deserved it 4 147

Occam's razor

By Lolololo - 18/08/2024 09:00 - Canada

Today, I called tech support because my new computer wasn’t turning on. After a long while on the phone, they finally asked if it was plugged in. It wasn’t. I spent way too long troubleshooting with a dead device because I never plugged it into the outlet. FML

I agree, your life sucks 70

You deserved it 666

By Anonymous - 25/08/2018 20:30

Today, I spent half an hour on the phone with four departments at my college due to a mistake on my tuition bill. The last guy I talked to told me to call the financial aid office and hung up before I could respond. That was the first office I called. FML

I agree, your life sucks 2 681

You deserved it 161

By Anonymous - 14/01/2014 21:09 - United States

Today, after trying for several days to change some details on the social security website, I got fed up and called them. I waited nearly two hours on hold, and when I finally got through, the guy on the other end just told me to reboot my computer and try again, then hung up on me. FML

I agree, your life sucks 47 154

You deserved it 4 376

Technologically challenged

By Anonymous - 31/07/2020 05:01

Today, my aged mother continued to complain about her computer issues to me. A relative, who is good at tech support, won't bother servicing her computer because whatever she does ends up bogging it down the next day, so I have to hear about it on the phone. FML

I agree, your life sucks 1 184

You deserved it 169

By Keira - 27/03/2019 22:00

Today, the modeling program I'm required to use for school started inexplicably crashing. Reinstalling doesn't even fix it. The company that owns the software doesn't provide students with tech support, and my teacher just told me I won't pass if I can't fix it. FML

I agree, your life sucks 2 109

You deserved it 145

mrnicety 0

Tuesday 2 June 2009 16:02

get his name and complain. he'll get the sack and you may get some actual help

lolcake 0

Tuesday 2 June 2009 16:11

you know, if after an hour and multiple explainations you still dont get it... hes probably right

Comments

santana5427 0

Tuesday 2 June 2009 18:19

Your a ******* idiot

Yug_Tnacifingisn 0

Tuesday 2 June 2009 18:21

Call back. Get a manager. Have the jerk fired. That kind of action is what makes people abuse help lines. I've fired people for less.

spacetaco 0

Tuesday 2 June 2009 18:22

Yeah, most customer servers don't know how to properly do things and when you get help from them, they will complain about it. Just file a complaint against him. They're paying him money when he doesn't deserve it.

satinslippers 0

Tuesday 2 June 2009 18:23

If you truly are an idiot, like the people who repeatedly click cancel when told to click next, then nothing will happen from his calling you an idiot. Other than his superior getting a good chuckle when he reviews the call (if they actually do that - alot of places only say they are recording when they aren't) If you actually did everything right, you didn't neglect to tell him you were using a browser/interface incompatible with the system etc, than yes he can get in trouble. But he definately wouldn't get fired over calling one person an idiot one time - especially not after dealing with them for an hour. At most that would be a days suspension, but usually just a verbal or written reprimand

Barbarossa_fml 0

Tuesday 2 June 2009 18:23

Well... are you? :-P

y0shi_fml 0

Tuesday 2 June 2009 18:25

its an i.d. ten T error, ID10T I guess its not a complete fail, he was able to speak clear english.

JJ_a7x 0

Tuesday 2 June 2009 18:26

What nerve! Ha and pretty funny. I bet he knew that u didnt catch his name so he went all in risking his job to say that. I commend him for his efforts.

SomeGuy1234 0

Tuesday 2 June 2009 18:28

So basically you wasted an hour of a tech support guy's time. Definitely an 1D107 error. Seriously how hard is it to open a file, freaking double click the thing.