I hope that call was monitored for quality assurance! If not, I would call back and ask for a manager, give the time/date/description of the problem. This person should be reported, there is no excuse for treating someone like that. I have two degrees and no job and I would LOVE to help people! I would never dream of treating someone like that.

Haha, I called them because my internet wouldn't work. My kitten chewed the cord. I felt like an idiot, but they never said anything, they just laughed. That sucks though, I'd complain.

A large percentage of computer problems can be diagnosed as PEBCAK - Problem exists between chair and keyboard. Chances are, you deserved this. An hour of repeated downloading instructions sounds pretty incriminating. For anyone saying the tech should be reported and filed, you try helping people who have no idea what they're doing with a simple problem for hours on end, 8 hours a day, every single day and see how long you can go before losing it after a while. Go ahead, try.

You should know more 'bout computers.

Sounds like Techie was right.. After an hour and you still cant get it to work you are a moron...

haha too funny. i try to write down their name and id number so that i don't forget it and can report them if there is a problem. they usually say their name when you first get through to them but few people actually remember it and they know that, so they know you can't find them and they can do what they want.

I work in tech support, and anybody that needs more than 10 minutes of help IS a f'in moron, sorry to say it.

people keep saying you should complain and he should get fired. i COMPLETELY disagree...all this complaining in this goddamn country is getting real annoying. when you're being a "******* idiot", people should tell you...so you know. i had to do customer service for about a year and a half, and to be honest, i think a lot of people would have been better off if i could have told 'em "you're a ******* idiot, you shouldn't own a computer". p.s.: i think everyone should work retail or customer service for some period of time, because you find out pretty damn quick-fast that the customer is definitely not always right

I agree with him did you ever think of having them come to your house?idiot and a loser

FYL