Geek and Technology: Not so tech savvy

Not so tech savvy

By holliefall - 02/06/2009 08:42 - United States

Today, I called Tech Support because the computer program wouldn't let me open files for my online classes. After an hour, and being walked through the downloading process multiple times. There was a pause and he said, "You're a fucking idiot." and hung up. It still won't work. FML

I agree, your life sucks 51 555

You deserved it 22 754

Thanksgiving: Turkeys and Skids
Family meals that turn absurd, because Thanksgiving is also about laughing at little disasters. More…

Previous FML Next FML

Same thing different taste

By Beva - 17/01/2013 05:03 - Sweden - Falköping

Today, due to technical problems, I had to call the company's IT-support as my computer went totally haywire. I explained via phone that I couldn't access anything. The support then tried contacting me by e-mail and got upset with me when I didn't answer. FML

I agree, your life sucks 33 081

You deserved it 2 399

By lord kuntface - 22/08/2013 21:33 - United States - Fort Myers

Today, my computer stopped connecting to the corporate network. I know what the problem is, but our tech support is so clueless that the only thing they do is utter the dreaded words, "Did you try turning it off and back on?" Meanwhile my boss is yelling at me for not getting any work done. FML

I agree, your life sucks 41 631

You deserved it 3 547

By I quit - 19/11/2011 00:48 - United States

Today, MS Word kept crashing with a memory error, so I called tech support. Instead of actually fixing the problem, their tech wasted over an hour of my time defragmenting the hard drive, disabling the anti-virus, and downloading new video card drivers from some shady site, before giving up. FML

I agree, your life sucks 27 194

You deserved it 3 349

Genius

By LOL Tolhurst - 03/09/2024 16:00 - United States - Tucson

Today, I was on the phone with tech support for over an hour, getting increasingly frustrated. After finally fixing the issue, I sarcastically said, "Thanks for nothing, genius," thinking I'd hung up the call. Turns out, I hadn’t. The tech guy coolly replied, "You’re welcome, genius." FML

I agree, your life sucks 57

You deserved it 720

Unionize!

By worksux - 05/01/2011 20:25 - United States

Today, at work, my computer started acting up. I told my boss I could fix it, but he told me to call the IT department instead. Neither the IT technician or his supervisor could figure it out, so I showed them what was wrong and how to fix it. I was promptly fired for wasting 2 hours of company time. FML

I agree, your life sucks 41 135

You deserved it 4 147

Occam's razor

By Lolololo - 18/08/2024 09:00 - Canada

Today, I called tech support because my new computer wasn’t turning on. After a long while on the phone, they finally asked if it was plugged in. It wasn’t. I spent way too long troubleshooting with a dead device because I never plugged it into the outlet. FML

I agree, your life sucks 70

You deserved it 666

By Anonymous - 25/08/2018 20:30

Today, I spent half an hour on the phone with four departments at my college due to a mistake on my tuition bill. The last guy I talked to told me to call the financial aid office and hung up before I could respond. That was the first office I called. FML

I agree, your life sucks 2 681

You deserved it 161

By Anonymous - 14/01/2014 21:09 - United States

Today, after trying for several days to change some details on the social security website, I got fed up and called them. I waited nearly two hours on hold, and when I finally got through, the guy on the other end just told me to reboot my computer and try again, then hung up on me. FML

I agree, your life sucks 47 154

You deserved it 4 376

Technologically challenged

By Anonymous - 31/07/2020 05:01

Today, my aged mother continued to complain about her computer issues to me. A relative, who is good at tech support, won't bother servicing her computer because whatever she does ends up bogging it down the next day, so I have to hear about it on the phone. FML

I agree, your life sucks 1 184

You deserved it 169

By Keira - 27/03/2019 22:00

Today, the modeling program I'm required to use for school started inexplicably crashing. Reinstalling doesn't even fix it. The company that owns the software doesn't provide students with tech support, and my teacher just told me I won't pass if I can't fix it. FML

I agree, your life sucks 2 109

You deserved it 145

mrnicety 0

Tuesday 2 June 2009 16:02

get his name and complain. he'll get the sack and you may get some actual help

lolcake 0

Tuesday 2 June 2009 16:11

you know, if after an hour and multiple explainations you still dont get it... hes probably right

Comments

donteventryit 0

Tuesday 2 June 2009 20:22

RhymePrime- hahaha6(#40) has been made aware of his/her error, and has very graciously conceded the point.

IHaveVertigo 0

Tuesday 2 June 2009 20:22

Call again and get that ass fired!

blueknight1st 26

Tuesday 2 June 2009 20:24

I agree with number 12. If you can't figure out how to open files on your computer than why the hell are you taking an online course? YFDI.

Jennydew 0

Tuesday 2 June 2009 20:27

That was very unprofessional. If he was that frustrated with you, he should have transferred you to a another Tech or Supervisor. I would call back and complain. Even if it was a step you missed or didn't understand, you don't deserve to be treated that way.

krel 0

Tuesday 2 June 2009 20:29

I work tech support, and while I think he was being rude to you, I can't imagine having to spend an hour on fixing a problem like that. In order for that to happen there must have been a misunderstanding between you two somewhere along the line, because no tech call should take longer than 20 minutes, in the years I've been doing it. I think you kind of deserved it, but that's based on my own experience with clueless customers who can't grasp simple concepts. I do think he was needlessly rude to you though. Most of us tech people have pretty amazing patience if you consider how many people we have to support who are just as bad if not worse.

cthulhu1138 1

Tuesday 2 June 2009 20:29

What's with people thinking the tech guy should be fired just for getting angry with one customer? I could see a reprimand or even a suspension, but people need to pull their heads out of their asses and stop thinking themselves so important that anyone who is the least bit terse with them deserves to lose their job. People working in Tech Support have to deal with stupid problems all day. Between equipment not being plugged in or turned on and people who can't follow instructions on screen, it makes one rather irritable.